Last updated: 03.11.2026
Translation notice: This English version is provided for information only. The German version is the sole legally binding version of these Terms and Conditions.
1. Scope of Application
Hochkar & Ötscher Tourismus GmbH, 3345 Göstling an der Ybbs 46 (hereinafter referred to as the "Operator"), operates at the following locations:
Ski slopes, ski lifts and cableways, a 3D archery course and a show cave.
These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to all services relating to the use of the Operator's ski slopes; transport on the Operator's ski lifts and cableways; use of the Operator's 3D archery course and Hochkarhöhle; use of the Operator's parking areas; and the sale of tickets (hereinafter collectively referred to as the "Services") by the Operator to persons making use of the Services offered by the Operator (hereinafter referred to as "Customers").
2. Tickets and Ticket Purchases
2.1 A valid access entitlement is required to use the Operator's ski slopes and to be transported by its ski lifts and cableways. The Operator offers various types of access entitlements with different periods of validity (e.g. hourly tickets, day tickets, multi-day tickets, season tickets, single-ride tickets, group tickets, dog tickets, etc.; hereinafter collectively referred to as "Lift Tickets").
2.2 A parking entitlement (hereinafter referred to as a "Parking Ticket") is required to use the Operator's car parks. Holders of a valid Lift Ticket or archery course ticket may use the Operator's car park at the relevant location free of charge during the ticket's period of validity and within the car park's opening hours.
When purchasing a Parking Ticket, Customers are informed several times that parking is already included with a valid Lift Ticket. If a Parking Ticket is nevertheless purchased in addition, it cannot subsequently be cancelled or refunded.
2.3 Use of the 3D archery course is not included in a Lift Ticket. A separate ticket (hereinafter referred to as an "Archery Course Ticket") must be purchased to use the 3D archery course. Use of Hochkarhöhle is not included in a Lift Ticket. A separate ticket (hereinafter referred to as a "Cave Ticket") must be purchased to visit Hochkarhöhle.
2.4 The term "Tickets" hereinafter refers to all Lift Tickets, Archery Course Tickets, Cave Tickets and Parking Tickets.
2.5 Customers holding a Niederösterreich-CARD or a Wilde Wunder Card may be eligible for certain discounts. Further details are available on the websites of the Niederösterreich-CARD and the Wilde Wunder Card, respectively.
2.6 Customers may purchase Tickets either at ticket offices on site or online through the Operator's webshops at shop.hochkar.com and shop.oetscher.at . During the validity period of the purchased Lift Ticket and within the opening and operating hours (see Section 4), Customers are entitled to use the Operator's ski slopes, ski lifts and cableways. An Archery Course Ticket entitles the Customer to one admission to the 3D archery course at Ötscher during opening and operating hours (see Section 4). A Parking Ticket entitles the Customer to use the Operator's car park during parking opening hours (see Section 4). A Cave Ticket entitles the holder to take part in a guided cave tour.
2.7 Tickets issued in a person's name are non-transferable.
2.8 Where a Customer purchases a Ticket through the Operator's webshop, the provisions set out in Section 7 of these Terms and Conditions also apply.
2.9 The Operator reserves the right to temporarily suspend Ticket sales if the ski lifts, cableways, ski slopes, 3D archery course or Hochkarhöhle are at risk of overcrowding or overloading. Accordingly, Customers have no entitlement to purchase a Ticket.
2.10 Once a Ticket has been purchased, its period of validity cannot be changed or extended.
2.11 A deposit of EUR 2.00 is payable when a Keycard is issued. The Operator will refund this amount upon return of the Keycard, provided the Customer has not damaged it.
2.12 Customers must carry a valid Lift Ticket at all times while using the Operator's ski slopes, ski lifts and cableways and must present it to lift and slope personnel upon request.
2.13 Lift Tickets are automatically checked by electronic access-control systems at the entrances to ski lifts and cableways. Access to the Operator's ski lifts and cableways is not possible without a valid Lift Ticket.
2.14 The Operator's lift and slope personnel are entitled to carry out random Lift Ticket checks. Customers must present their valid Lift Ticket when requested to do so.
2.15 During winter operations, pedestrian Lift Tickets are valid only on designated chairlifts and only for transport without winter sports equipment.
2.16 If a named Ticket is lost, the Customer may have it blocked at a ticket office upon presentation of proof of purchase and proof of identity. A replacement Ticket for the remaining validity period will be issued upon payment of an administrative fee of EUR 25.00.
2.17 A valid Ticket (Parking Ticket, Lift Ticket or Ticket for the 3D archery course) is required to use the Operator's car park. The purchase of a Ticket, regardless of the time or sales channel, does not confer any entitlement to a parking space.
3. Use of Ski Slopes, Ski Lifts and Cableways
3.1 When using the Operator's ski lifts and cableways, Customers must comply with the officially approved conditions of carriage displayed in the access area of the respective lift or cableway.
3.2 The FIS Rules apply on the ski slopes. These rules can be accessed at alpinesicherheit.at/10-fis-regeln.
3.3 Customers must follow the safety instructions issued by lift and slope personnel.
3.4 Any commercial or promotional activities on the facilities, slopes, ski runs, archery courses or parking areas of Hochkar & Ötscher Tourismus GmbH require the express prior consent of Hochkar & Ötscher Tourismus GmbH. The installation of advertising boards, panoramic cameras or other advertising materials is permitted only with written authorisation. Violations may result in exclusion from transport and the withdrawal of the Ticket without compensation. Hochkar & Ötscher Tourismus GmbH also reserves the right to take legal action.
3.5 Ski tourers, snowshoe hikers and all persons travelling uphill on the ski slopes may do so only with a valid ski ticket or, at the Ötscherlifte location, a piste-touring ticket, and must strictly comply with the posted rules and staff instructions. Uphill travel on ski slopes at Hochkar is prohibited; ski touring and snowshoe hiking are permitted only on designated routes.
3.6 Depot cards issued as part of ski pass promotions are not vouchers but ski passes valid for a limited period. The applicable validity period is shown on the ski pass and is binding. After the validity period expires, the ski pass loses both its validity and its value. Further use, extension, transfer, refund or redemption for cash is excluded.
3.7 Extending or upgrading Tickets by paying an additional amount is not permitted. This applies in particular to Kinderland Tickets and all other offers restricted in time or scope.
4. Use of Other Cableway Attractions
4.1 Use of the 3D Archery Course
4.1.1 When using the 3D archery course, Customers must comply with the course rules for the 3D archery course. These rules can be accessed at https://www.oetscher.at/3dbogenparcours-oetscher and are provided to Customers in printed form for their acknowledgement before entering the 3D archery course.
4.1.2 Bows and arrows may be hired for a fee during lift operating hours (see Section 4) at the lift ticket office in Weitental by the Schirmbar.
4.1.3 Customers must comply with the safety instructions issued by the Operator's staff.
4.2 Use of Hochkarhöhle
4.2.1 Compliance with Cave Rules
When using Hochkarhöhle, Customers must comply with the applicable safety and conduct rules. These cave rules are brought to Customers' attention before the guided tour begins.
4.2.2 Access and Participation in Guided Tours
Access to Hochkarhöhle is permitted only as part of a guided tour. Independent access is prohibited.
Children under 6 years of age are not permitted to participate.
4.2.3 Equipment and Clothing
Access to Hochkarhöhle is permitted only with suitable personal equipment (sturdy footwear and clothing appropriate for the weather). Customers are responsible for bringing suitable equipment themselves. There is no entitlement to the provision of equipment.
4.2.4 Safety Instructions
Customers must comply fully with the safety instructions issued by the Operator's staff and with signs displayed on site. Failure to comply may result in exclusion from the guided tour and from further use of Hochkarhöhle.
4.2.5 Liability and Personal Responsibility
Visitors enter Hochkarhöhle at their own risk. Customers acknowledge the natural risks (e.g. slippery areas, uneven ground, limited visibility and falling material) and must take these into account on their own responsibility. The Operator accepts no liability for damage arising from improper use, failure to comply with the rules or insufficient physical fitness.
4.2.6 Weather, Closures and Organisational Changes
The Operator reserves the right to cancel or postpone guided tours, or to restrict access to the cave, at any time due to weather conditions, safety concerns or official requirements. In such cases, there is no entitlement to a guided tour being conducted or to substitute services.
4.2.7 Commercial and Promotional Activities
Any commercial or promotional activity in or around Hochkarhöhle requires the Operator's express prior approval. Violations may result in legal action.
5. Opening and Operating Hours
5.1 The respective opening and operating hours for ski slopes, ski lifts, cableways and the 3D archery course are available for the Ötscherlifte location at https://www.oetscher.at/betriebszeiten and for Hochkar at https://www.hochkar.com/betriebszeiten.
5.2 During the winter season, the ski slopes are closed daily between 16:30 and 08:30 (the "Closure Period"). During the Closure Period, there is an increased risk of injury due to piste-grooming work, winch cables, snowmaking and exposed cables and hoses. The ski slopes must therefore not be entered or used during the Closure Period. Exceptions apply to events published on the websites.
5.3 Special lift and cableway services outside the regular opening and operating hours under Clause 5.1 are possible only by individual arrangement with the Operator. Such special services are not included in the Ticket price and are charged separately as agreed with the Operator.
6. Restrictions on the Services Offered
Circumstances outside the Operator's control (such as accidents, adverse weather, avalanche risk, mudslides or pandemics) may result in restrictions on the Services offered by the Operator (e.g. closure of ski slopes or parts thereof, or closure of lifts), provided that such restrictions are essential for important reasons, such as compliance with a legal obligation of the Operator or protection of the health and physical integrity of persons.
7. Refund of Ticket Purchase Prices
7.1 If a restriction on the Services under Section 5 is unreasonable for the Customer because it is more than minor or is not objectively justified, the Customer is entitled to reimbursement of the Ticket purchase price (or a proportionate part thereof, where applicable).
7.2 Customers who have purchased a Ticket valid for at least two days may also receive a proportionate refund if they suffer a sports injury while using the Operator's Services that makes further use of those Services impossible. In such cases, the refund is calculated from the day following the last day on which the Ticket was used. To claim a refund, the Customer must submit a medical certificate from a locally based physician or hospital and the proof of purchase or order confirmation (if the Ticket was purchased through the webshop). An administrative fee of EUR 25.00 per Ticket is charged for refunds of multi-day tickets.
7.3 There is no entitlement to cancellation or refund for the summer season pass, the Wandertaxi service, Tickets already purchased for events or Tickets for guided cave tours.
7.4 Where a Customer is entitled to a refund, it will generally be made using the same payment method that was used to purchase the Ticket. Voluntary refunds, refunds under the Worry Free Package and goodwill arrangements are issued in the form of online credit.
7.5 The provisions of this Section do not affect the statutory right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (see Section 8).
8. Special Provisions for the Webshop
8.1 General Provisions
8.1.1 The provisions of this Section 8 apply to all purchases made through the Operator's webshops. The webshops are available at shop.oetscher.at and shop.hochkar.com. The provisions of this Section 8 do not apply to Tickets purchased at on-site ticket offices.
8.1.2 Tickets available for purchase through the webshop are sold exclusively by the Operator.
8.1.3 All prices are quoted in euros and include all taxes and charges.
8.2 Ordering Process and Pricing
8.2.1 Before submitting a binding offer, Customers have the opportunity to obtain information in the webshop about the various Ticket options available.
8.2.2 The webshop's user interface provides Customers with information about prices, essential features and periods of validity of the available Ticket options.
8.2.3 During the winter season, the displayed Ticket prices are determined daily using an automated pricing process. Consequently, prices may vary depending on when they are checked. Prices are not personalised on the basis of personal data or the individual Customer's user behaviour. Prices change only once per day.
8.2.4 After selecting the desired Ticket and validity period, the Customer must provide their personal details (name, address and date of birth).
8.3 Order Confirmation, Conclusion of Contract and Receipt of Ticket
8.3.1 The information displayed in the webshop does not constitute a binding offer by the Operator but is an invitation to the Customer to submit an offer on the basis of the information displayed. A legally binding contract is formed only when the Operator accepts that offer by sending a contract confirmation.
8.3.2 After selecting the desired Ticket and entering their personal details, Customers are shown an overview of their order. Customers may review their entries and correct them if necessary.
8.3.3 By clicking the "pay" button, the Customer confirms their entries and is redirected to the payment service provider. By completing the payment process, the Customer submits a legally binding offer. The Operator sends the Customer an acknowledgement of receipt of the offer, which does not yet constitute acceptance. A legally binding contract is formed only when the Operator sends a separate email confirming acceptance of the offer.
8.4 Worry Free Package (Cancellation Option)
8.4.1 General Provisions
8.4.1.1 When purchasing Lift Tickets through the webshop, the Operator offers Customers the option of purchasing a Worry Free Package for an additional fee.
8.4.1.2 The Worry Free Package allows the Customer to cancel the respective Ticket without stating reasons up to 09:00 on the first day of use, at the latest.
8.4.1.3 The Worry Free Package may be selected only when the Ticket is initially purchased. Subsequent purchase of the Worry Free Package is excluded.
8.4.2 Scope of the Worry Free Package
8.4.2.1 If a cancellation is made within the applicable deadline, the Customer receives a refund of the full Ticket price.
8.4.2.2 The fee for the Worry Free Package is EUR 5.00 per Ticket per day. In the event of cancellation, this fee is not refunded but is retained as an administrative fee.
8.4.3 Requirements for Cancellation
8.4.3.1 Cancellation must be requested by email to info@oetscher.at for Tickets purchased at shop.oetscher.at, or to info@hochkar.com for Tickets purchased at shop.hochkar.com.
8.4.3.2 The email must include the booking confirmation and clearly identify the Tickets to be cancelled.
8.4.3.3 The cancellation notice must be received by the Operator no later than 09:00 on the first day of the Ticket's validity.
8.4.4 Restrictions
8.4.4.1 Multi-day tickets can only be cancelled in their entirety, not on a day-by-day basis.
8.4.4.2 Partial cancellation of individual days of use is excluded.
8.4.4.3 To allow flexible cancellation of individual days, the Operator recommends purchasing several single-day Tickets, each with its own Worry Free Package.
8.4.5 Refunds
8.4.5.1 The Ticket price is refunded exclusively in the form of online credit credited to the Customer's webshop account. Refunds using other payment methods are excluded.
8.4.5.2 Refund processing usually takes a few days.
8.5 General Terms and Conditions for the “Freunde der Berge Discount Membership”
8.5.1 Scope
8.5.1.1 These “General Terms and Conditions for the ‘Freund der Berge Discount Membership’” (Discount Membership Terms and Conditions) govern the purchase of the “Freund der Berge Discount Membership” – hereinafter referred to as the Discount Membership. They supplement the contractual relationship entered into by the customer with the relevant mountain railway operator to acquire the right to use a particular mountain railway and its facilities; they supplement the respective applicable general terms and conditions of that mountain railway operator, which remain unaffected.
8.5.1.2 The participating mountain railways (mountain railway companies) are:
- Hochkar Bergbahnen (Hochkar & Ötscher Tourismus GmbH)
- Ötscherlifte (Hochkar & Ötscher Tourismus GmbH)
- Annaberg (Annaberger Liftbetriebsgesellschaft m.b.H)
- Erlebnisalm Mönichkirchen (Erlebnisalm Mönichkirchen GmbH)
8.5.1.3 The contracting party is the participating mountain railway company through whose online shop the Discount Membership was purchased. The contracting party assures the customer that the customer is also entitled, in relation to the other participating mountain railways, to use the Discount Membership to purchase their products (tickets) at a discount for the use of their railways and facilities. In turn, the customer undertakes towards the other participating mountain railways that, when making such a purchase, the customer will also be bound towards them by the obligations arising from the contractual relationship (the Discount Membership).
8.5.2 Subject Matter of the Contract
8.5.2.1 The Discount Membership is a digital subscription product issued to a named individual.
8.5.2.2 Upon entering into the Discount Membership contract, the customer acquires the right to purchase eligible products (tickets) through the online shops of the participating mountain railways on the Discount Membership terms applicable at the relevant time. Purchases through other sales channels, in particular cash purchases, do not qualify for the discount.
8.5.2.3 The Discount Membership does not constitute a travel pass, a ticket or a contract of carriage. Each purchase of a ticket using the discount requires a separate contract to be entered into.
8.5.2.4 The Discount Membership is available exclusively online. Personal registration is a prerequisite for placing an order.
8.5.3 Formation of the Contract
8.5.3.1 The contract is formed upon completion of the ordering process in the relevant online shop and acceptance of the order by the operator. The customer is notified of this through their customer account and additionally by email.
8.5.3.2 The Discount Membership is activated in the customer account immediately after successful payment. Activation may occur after the contract has been formed.
8.5.3.3 The Discount Membership is available exclusively in digital form. The customer does not receive a physical card.
8.5.3.4 The customer must provide complete and truthful information in response to all requests for data during registration and formation of the contract.
8.5.3.5 The operator reserves the right to decline to enter into a contract, or a further contract, with a particular customer on objective grounds, such as insufficient creditworthiness or a proven breach of contract.
8.5.4 Personalisation
8.5.4.1 The Discount Membership is issued to a named individual. It may be used exclusively by the registered holder.
8.5.4.2 In particular, the following data are processed during registration:
- First name and surname
- Date of birth
- Photograph
8.5.4.3 Tickets purchased using the Discount Membership discount are automatically assigned to the Discount Membership holder and personalised.
8.5.4.4 Neither the Discount Membership nor discounted tickets may be transferred to third parties.
8.5.5 Age Categories
8.5.5.1 The following age groups apply to the Discount Membership:
- Child: until completion of the 15th year of life
(until the day before the 16th birthday) - Adult: from the beginning of the 16th year of life
(from the 16th birthday)
8.5.5.2 The operator is entitled to request appropriate proof of age and identity.
8.5.6 Payment
8.5.6.1 The cost of the Discount Membership is determined by the tariff published at the relevant time. Tariffs are generally monthly; they are charged to the customer on a monthly basis and fall due on the first day of the respective contract month.
8.5.6.2 The contracting party (the mountain railway operator) is entitled to adjust the tariff on two months’ advance notice. If the customer does not agree to the adjustment, the customer has a special right to terminate the contract with effect on the day before the announced tariff change takes effect. Such notice of termination must be received before the day on which the announced tariff change takes effect. The right to ordinary termination (Clause 8.5.9.) remains unaffected.
8.5.6.3 Payment is collected monthly using the payment method selected by the customer and authorised for recurring payments.
8.5.6.4 The customer must ensure that sufficient funds are available and that the payment method on file remains valid.
8.5.7 Term and Minimum Contract Term
8.5.7.1 The Discount Membership is entered into for an indefinite term.
8.5.7.2 The minimum contract term is one year from formation of the contract. For example, if the contract is entered into on 15 January, the minimum contract term expires at the end of 14 January of the following year.
8.5.7.3 The first contract month begins when the contract commences; its duration is determined in accordance with the Austrian General Civil Code (ABGB), section 902(2): for example, if the contract is entered into on 15 January, the first contract month runs from 15 January to 15 February. If the contract is entered into on 31 March, the first contract month runs from 31 March to 30 April.
Subsequent contract months then run from the beginning of the day following the last day of the preceding contract month until the end of the corresponding following day in the following month: for example, if the first (last) contract month ran until 15 February, the second runs from 16 February up to and including 15 April. If the first contract month ran until 30 April, the second runs from 1 May up to and including 31 May.
8.5.7.4 Ordinary termination is excluded during the minimum contract term.
8.5.7.5 If a customer’s Discount Membership has ended for any reason whatsoever and the customer subsequently enters into a new Discount Membership, a new minimum contract term begins.
8.5.8 Automatic Renewal
8.5.8.1 After expiry of the minimum contract term, the Discount Membership remains in force unless timely notice of termination is given (Clause 8.5.9.).
8.5.8.2 The customer will be informed of this and of their right to terminate by email no later than two months before expiry of the minimum contract term,
8.5.9 Ordinary Termination
8.5.9.1 After (or upon) expiry of the minimum contract term, the customer has the right to terminate the Discount Membership at any time without giving reasons, with effect at the end of the current contract month. For termination to take effect upon expiry of the minimum contract term, notice of termination must be given before that term expires.
8.5.9.2 The Discount Membership remains valid until termination takes effect, that is, until the end of the current contract month. Termination does not affect the monthly payment (monthly collection) due or already made for the current contract month.
8.5.9.3 Notice of termination may be given exclusively through the customer account or an electronic function provided by the operator for this purpose.
8.5.9.4 The right of either party to terminate the contractual relationship for good cause remains unaffected. Failure to collect payment within the meaning of Clause 8.5.13. constitutes good cause for the mountain railway operator.
8.5.10 Products Eligible for Discounts
8.5.10.1 The Discount Membership entitles the holder to purchase discounted products in the areas operated by the participating mountain railways (mountain railway companies)
8.5.10.2 The discount is 50 % of the online price applicable at the time of purchase.
8.5.10.3 The following are eligible for discounts:
Winter
- Hourly passes
- Day passes
- Multi-day tickets
Summer
- Ascent and descent rides
- Day passes
- Conveyor lift tickets
8.5.10.4 In particular, the following are not eligible for discounts:
- Season passes
- Events
- Rental products
- Food and beverage offerings
- Zipline
- Mountain cart
- Archery course
- Parking tickets
- Other expressly excluded products
8.5.10.5 The products listed above and any additional products eligible for discounts at the operator’s discretion are identified in the operator’s online shop.
8.5.10.6 The Discount Membership discount cannot be combined with other discounts, promotions or other reductions unless the terms governing the purchase of the ticket provide otherwise. In all other cases, the customer may choose either the Discount Membership discount or another reduction.
8.5.11 Verification of Use
8.5.11.1 The Discount Membership and discounted tickets may be checked at any time.
8.5.11.2 The customer must present suitable photographic identification at the request of inspection staff.
8.5.11.3 Inspection staff are entitled to verify the validity of the Discount Membership and the identity of the user.
8.5.12 Misuse
8.5.12.1 Any misuse of the Discount Membership is prohibited.
8.5.12.2 Misuse includes, in particular:
- Making the Discount Membership available to third parties
- Purchasing discounted tickets for other persons
- Using incorrect personal details
- Circumventing technical or organisational control mechanisms
8.5.12.3 Where misuse is suspected, the operator is entitled to provisionally suspend the Discount Membership.
8.5.12.4 If misuse is established, the operator is entitled to:
- Terminate the Discount Membership with immediate effect
- Revoke the validity of the Discount Membership
- Declare discounted tickets invalid
- Charge the difference between the discounted price and the regular ticket price retrospectively
- Assert claims for damages
8.5.13 Failed Payments
8.5.13.1 If a monthly fee that is due cannot be collected, up to three collection attempts will be made.
8.5.13.2 If three collection attempts are unsuccessful after the end of the minimum contract term, the Discount Membership is automatically terminated; the payment due remains payable.
8.5.13.3 If three collection attempts are unsuccessful before expiry of the minimum contract term, the Discount Membership is initially paused; it therefore temporarily ceases to be valid. All payment obligations for the minimum contract term remain in force or fall due. The Discount Membership is automatically terminated upon expiry of the minimum contract term. The operator will inform the customer of these circumstances.
Until expiry of the minimum contract term, the customer retains the right to provide a valid payment method for collection. In that event, the pause is lifted and the outstanding payments are collected.
8.5.13.4 The operator is entitled to reclaim discounts obtained by a customer on products (tickets) through use of the Discount Membership discount without entitlement (by retrospectively charging the difference to the regular price).
8.5.14 Advance Bookings
8.5.14.1 Discounted tickets may be purchased exclusively during the respective period of validity of the Discount Membership.
8.5.14.2 Bookings for periods of use outside the period of validity of the Discount Membership are excluded.
8.5.14.3 A valid Discount Membership must be in place at the time for which a ticket purchased at a discount is valid.
8.5.15 Right of Withdrawal
8.5.15.1 The customer is granted a right of withdrawal in accordance with the provisions of the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG). This right must be exercised within 14 days of the conclusion of the contract. No reasons need to be given.
8.5.15.2 To exercise the right of withdrawal, the customer must inform the contracting party of their decision to withdraw from the contract. For this purpose, the customer may use the model withdrawal form available in the online shop of the respective contracting party (the mountain railway company concerned). To meet the withdrawal deadline, it is sufficient for the customer to send the notification of their exercise of the right of withdrawal within that period.
8.5.15.3 The customer expressly requests that performance of the service commence immediately after the conclusion of the contract and that the Discount Membership be activated immediately.
8.5.15.4 If a discounted ticket is purchased or the Discount Membership is otherwise used within the statutory withdrawal period, performance of the service shall be deemed to have commenced.
8.5.15.5 In the event of withdrawal, the customer must, in accordance with the statutory provisions, reimburse the mountain railway company concerned for, or otherwise compensate it for, any discounts, other price advantages or services obtained under the Discount Membership before the withdrawal takes effect.
8.5.16 Data Protection
8.5.16.1 The contracting party (the mountain railway company concerned) collects, processes and uses the customer's personal data exclusively in accordance with the applicable provisions of data protection legislation, in particular the EU General Data Protection Regulation.
8.5.16.2 The contracting party's current privacy notice applies and is available in its respective online shop.
8.5.16.3 In particular, the contracting party will process the customer's personal data in offers and other communications for the administration of the contract, for payment processing, for deliveries and for the fulfilment of (pre-)contractual obligations. Disclosure of personal data to other participating mountain railway companies may be necessary for these purposes.
8.6 Information on the Right of Withdrawal
8.6.1 When purchasing flexible-date and season tickets through the Operator's webshop, Customers have a statutory right of withdrawal under Section 11 of the Austrian Distance and Off-Premises Contracts Act (FAGG).
8.6.2 Customers may withdraw from such a contract within fourteen days of its conclusion without giving any reasons.
8.6.3 To exercise the right of withdrawal, the Customer must inform the Operator, Hochkar & Ötscher Tourismus GmbH, 3345 Göstling/Ybbs 46, Ötscherlifte location: Weitental 51, 3295 Lackenhof, +43 5/0138-300, info@oetscher.at, or, for the Hochkar location, Lassing 42, 3345 Göstling an der Ybbs, info@hockar.com, of their decision to withdraw from the contract. Customers may use the model withdrawal form available at model withdrawal form, but are not required to do so. To meet the withdrawal deadline, it is sufficient for the Customer to send the notification of withdrawal before the withdrawal period expires.
8.6.4 If the Customer withdraws from such a contract, the Operator must reimburse all payments received from the Customer without undue delay and in any event no later than fourteen days from the date on which the Operator receives the notification of withdrawal. The Operator will use the same means of payment as the Customer used for the original transaction, unless expressly agreed otherwise with the Customer. In no event will the Customer incur any fees as a result of this reimbursement.
8.6.5 If the Customer has requested that the Operator begin providing the service during the withdrawal period, the Customer must pay the Operator a reasonable amount proportionate to the services already provided up to the time when the Customer informs the Operator of the exercise of the right of withdrawal from the contract, compared with the full scope of services provided for in the contract.
Please note: Single-ride, hourly, day, multi-day, archery course and guided cave tour Tickets relate to services connected with leisure activities for which a specific date or period is contractually stipulated for performance by the Operator (Section 18(1)(10) FAGG). Accordingly, Customers have no right of withdrawal for single-ride, hourly, day, multi-day, archery course and guided cave tour Tickets purchased through the webshop.
8.7 Alternative Dispute Resolution
The European Commission provides an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr/. The Operator is not obliged to participate in dispute resolution proceedings before a consumer conciliation body and does not participate voluntarily.
9. Contact
The Operator's contact details are:
Hochkar & Ötscher Tourismus GmbH
3345 Göstling/Ybbs 46
Ötscherlifte location: Weitental 51, 3295 Lackenhof
Hochkar location: Lassing 42, 3345 Göstling an der Ybbs
Administration office: Göstling an der Ybbs 46, 3345 Göstling an der Ybbs
Company register number: HRB FN 383506f
Telephone number: +43 5/0138-300
Email: info@oetscher.at; info@hochkar.com
10. Final Provisions
10.1 The Operator does not submit to any out-of-court complaint or redress procedure.
10.2 These Terms and Conditions may be accessed, saved and printed at any time at https://www.oetscher.at/agb-oetscher or https://www.hochkar.com/agb.
10.3 The language of the contract is German. Only the German version of these Terms and Conditions is legally binding.
10.4 The current tariff provisions can be accessed at www.oetscher.at/tickets-preise
or at www.oetscher.at/tickets-preise-1
and at www.hochkar.com/tickets-preise
or at www.hochkar.com/tickets-preise-1. They are also displayed on notices at the ticket offices. The prices stated in the tariff provisions displayed on site apply exclusively to Tickets purchased on site.
10.5 The Operator reserves the right to amend these Terms and Conditions from time to time. Any such amendment shall take effect only for future Ticket purchases. The version in force at the time of the Ticket purchase shall apply. This also applies throughout the Ticket's entire period of validity.
