Hochkar Terms and Conditions

Terms and Conditions of Hochkar & Ötscher Tourismus GmbH

Here you will find all the key information regarding the terms and conditions of Hochkar & Ötscher Tourismus GmbH. Our terms and conditions govern, amongst other things, the purchase of tickets and vouchers, as well as the use of our facilities, amenities and services at Hochkar.

Additional terms and conditions may apply to individual products, partner offers or external platforms. You can find these directly with the relevant offer or via the links listed below.

As at 15 November 2023
1. Scope
1.1 Hochkar & Ötscher Tourismus GmbH, Göstling 46, 3345 Göstling/Ybbs, info@hochkar.com (hereinafter referred to as the “Operator”) operates ski slopes, ski lifts and cable cars in the Hochkar region.
1.2 These General Terms and Conditions (hereinafter “GTC”) apply to all services relating to the use of the Operator’s ski slopes, transport on the Operator’s ski lifts and cable cars, and the sale of tickets (hereinafter collectively referred to as “Services”) between the Operator and the persons making use of the Services offered by the Operator (hereinafter “Customers”).
2. Tickets and Ticket Purchases
2.1 A valid access pass is required for the use of the ski slopes and for travel on the Operator’s ski lifts and mountain railways.
2.2 A parking permit must be purchased in order to use the Operator’s car park.
2.3 The term ‘tickets’ hereinafter refers to lift tickets and parking tickets.
2.4 If a customer holds a Niederösterreich-CARD or a Wilde Wunder Card, they may avail themselves of certain discounts.
2.5 Customers may purchase tickets either at ticket counters on site or online via the operator’s webshop at shop.hochkar.com.
2.6 Tickets issued in a specific name are non-transferable.
2.7 If the customer purchases a ticket via the operator’s online shop, the provisions set out in Section 7 of these Terms and Conditions shall also apply.
2.8 The operator reserves the right to temporarily suspend ticket sales in the event of imminent overcrowding.
2.9 Once a ticket has been purchased, it is not possible to change or extend its period of validity.
2.10 A deposit of EUR 2.00 must be paid when a keycard is issued.
2.11 The customer is obliged to carry a valid lift ticket at all times whilst using the facilities.
2.12 Lift tickets are automatically checked via electronic control systems.
2.13 Lift and piste staff are authorised to carry out random checks on lift tickets.
2.14 During the winter season, lift tickets for pedestrians are only valid on designated chairlifts.
2.15 Holders of personalised tickets may have their ticket blocked in the event of loss.
2.16 A valid lift ticket or parking ticket is required to use the car park.
3 Use of the ski slopes, lifts and mountain railways
3.1 When using the lifts and mountain railways, the customer is obliged to comply with the officially approved conditions of carriage.
3.2 FIS rules apply on the ski slopes.
3.3 Customers must follow the safety instructions given by staff.
4 Opening and operating hours
4.1 The relevant opening and operating hours can be found on the operator’s website.
4.2 The ski slopes are closed daily between 4.30 pm and 8.30 am during the winter season.
4.3 Special runs outside regular operating hours are only possible by individual arrangement.
5 Restrictions on the range of services
Due to circumstances beyond the operator’s control, there may be restrictions on the services offered.
6 Refund of ticket prices
6.1 Where a restriction on the services offered is unreasonable for the customer, the customer is entitled to a refund of the ticket price.
6.2 For customers with multi-day tickets, a pro-rata refund may be available under certain conditions.
6.3 The provisions of this section do not affect the statutory right of withdrawal.
7 Special provisions for the online shop
7.1 General
7.1.1 The provisions of this section apply to all purchases made via the operator’s online shop.
7.1.2 Tickets available for purchase via the online shop are sold exclusively by the operator.
7.1.3 All prices are quoted in euros, inclusive of all taxes and charges.
7.2 Ordering Process and Pricing
7.2.1 Before submitting a binding offer, the customer has the opportunity to find out about the different ticket options in the online shop.
7.2.2 The customer receives information on prices, features and periods of validity.
7.2.3 During the winter season, ticket prices are calculated on a daily basis using an automated pricing process.
7.2.4 After selecting the desired ticket, the customer must provide their personal details.
7.3 Order Confirmation, Conclusion of Contract and Receipt of the Ticket
7.3.1 The information in the online shop does not constitute a binding offer.
7.3.2 Before completing the order, the customer may check and correct their details.
7.3.3 By clicking the ‘Pay’ button, the customer submits a legally binding offer.
7.4 Information on the right of withdrawal
7.4.1 The customer is entitled to a statutory right of withdrawal when purchasing certain tickets.
7.4.2 The contract may be cancelled within fourteen days without giving any reason.
7.4.3 To exercise the right of withdrawal, the customer must inform the operator.
7.4.4 In the event of withdrawal, payments will be refunded.
7.4.5 If the customer has requested that the operator commence the provision of services during the withdrawal period, a pro rata amount is payable.
Please note: There is no right of withdrawal for single-journey, hourly, daily and multi-day tickets.
7.5 Alternative dispute resolution
The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr/
9 Contact
Hochkar & Ötscher Tourismus GmbH
Göstling 46
3345 Göstling/Ybbs
Company registration number: HRB FN 383506f
Telephone number: +43 5/0138-0
Email: info@hochkar.com
10 Final provisions
10.1 The operator does not participate in any out-of-court complaint or redress procedures.
10.2 These General Terms and Conditions may be accessed, saved and printed online at any time.
10.3 The language of the contract is German.
10.4 The current pricing terms can be viewed on the operator’s website.
10.5 The operator reserves the right to amend these Terms and Conditions.
Via the website of the operator Hochkar & Ötscher Tourismus GmbH, Göstling 46, 3345 Göstling an der Ybbs, info@hochkar.com (hereinafter referred to as the ‘Operator’), individuals wishing to make use of the services offered by the Operator (hereinafter referred to as ‘Customers’) may purchase vouchers.
The service provider INCERT eTourismus GmbH & Co KG is engaged to process the purchase of vouchers. The contract is concluded between the customer and the operator.
1. Use of vouchers
The vouchers may only be used for the purchase of services in the Operator’s online shop. The value of the voucher will be deducted from the stated invoice amount.
If the value of the selected service or services exceeds the value of the voucher, the difference may be paid using any other valid payment method. If the value of the voucher exceeds the value of the selected services, a remaining balance will be retained on the voucher.
Vouchers are generally valid for 30 years, unless a shorter validity period has been agreed in individual cases on objective grounds.
When purchasing services via the operator’s online shop, the operator’s General Terms and Conditions apply, which are available on the relevant website.
2. Order Process and Conclusion of Contract
The information displayed during the purchase of vouchers does not constitute a binding offer by the operator, but rather an invitation to the customer to make an offer based on the information displayed. A legally binding contract is only concluded upon acceptance of the offer.
After selecting the desired voucher amount and entering their personal details, the customer is shown an overview of their order. The customer has the opportunity to check their entries once more and correct them if necessary.
By clicking the ‘Pay’ button, the customer confirms their details and is redirected to the payment service provider. A legally binding contract is formed once the payment process is complete.
Once the payment process is complete, the voucher will be sent to the email address provided by the customer as confirmation that the contract has been concluded. The vouchers can be redeemed in the operator’s online shop during the payment process by entering the personalised voucher number.
3. Exclusion of certain services, cash redemption and loss
The operator reserves the right to exclude certain services from purchase using vouchers. Excluded services are clearly marked in the operator’s online shop.
Vouchers or any remaining balance cannot be redeemed for cash. Lost or stolen vouchers cannot be replaced.
4. Alternative dispute resolution
The operator is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
5. Operator’s contact details
Hochkar & Ötscher Tourismus GmbH
Göstling 46
3345 Göstling an der Ybbs
Austria
Company register number: FN 383506 f
Company register court: St. Pölten
Regional Court VAT number: ATU67435714
Telephone number: +43 50 138 200
Email: info@hochkar.com
6. Final provisions
The operator does not participate in any out-of-court complaint or redress procedures.
These General Terms and Conditions may be accessed, saved and printed at any time under ‘Terms and Conditions’.
The language of the contract is German. Only the German version of these General Terms and Conditions is binding.
The operator reserves the right to amend these General Terms and Conditions from time to time. Any such amendment shall apply exclusively to future voucher purchases. The version current at the time of the voucher purchase shall apply. This also applies throughout the entire validity period of a voucher.
7. Information on the right of withdrawal
Right of withdrawal
The customer has the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the customer, or a third party designated by them (other than the carrier), took possession of the goods.
To exercise the right of withdrawal, the customer must inform the operator, Hochkar & Ötscher Tourismus GmbH, Göstling 46, 3345 Göstling an der Ybbs, email: info@hochkar.com, by means of a clear statement – for example, a letter sent by post or an email – informing the operator of their decision to withdraw from the contract.
The customer may use the available model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send the notification of their decision to exercise the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If the customer withdraws from this contract, the operator must refund all payments received from the customer, including delivery costs, with the exception of any additional costs arising from the customer’s choice of a delivery method other than the cheapest standard delivery offered by the operator, without undue delay and at the latest within fourteen days of the day on which the operator receives notification of the withdrawal from this contract.
The operator shall use the same means of payment for this refund as the customer used for the original transaction, unless expressly agreed otherwise with the customer. Under no circumstances shall the customer be charged any fees in connection with this refund.
The operator may withhold the refund until it has received the goods back or until the customer has provided evidence that they have returned the goods, whichever is the earlier.
The customer must return or hand over the goods to the operator without delay and, in any event, no later than fourteen days from the date on which the customer notifies the operator of the withdrawal from this contract. The deadline is deemed to have been met if the customer dispatches the goods before the expiry of the fourteen-day period.
The customer shall bear the direct costs of returning the goods.
The customer shall only be liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.
1. Subject matter of the terms and conditions of entry and the organiser
1.1 These Terms and Conditions govern the conditions for taking part in competitions organised by Hochkar & Ötscher Tourismus GmbH on Facebook and Instagram, as well as any necessary transfers of rights.
The description and procedure for each competition are set out as part of the relevant competition campaign on the specified Facebook or Instagram page or in the relevant post.
1.2 The organiser of the competition is:
Hochkar & Ötscher Tourismus GmbH
Göstling 46
3345 Göstling an der Ybbs
Austria
Email: info@hochkar.com
1.3 By taking part in the relevant competition, participants accept these terms and conditions.
1.4 The competition is not affiliated with Facebook or Instagram and, in particular, is not sponsored, endorsed or organised by Facebook, Instagram or Meta. The sole point of contact and responsible party is Hochkar & Ötscher Tourismus GmbH.
2. Participation
2.1 All natural persons of legal age who have reached the age of 18 and are resident in Austria are eligible to enter.
2.2 Employees of the competition organiser and persons commissioned to run the competition are excluded from taking part.
2.3 Participation using false identities or the identities of third parties is not permitted.
2.4 Eligible persons may enter the competition by completing the entry requirements described in the relevant competition post, for example by commenting on the post or by following other steps specified in the post.
2.5 Entries may be submitted up to the time specified in the relevant post. Entries received after this time cannot be considered.
3. Prizes and notification of winners
3.1 The prize specified in the relevant competition post will be drawn at random from among all eligible entrants in a closed draw.
3.2 The winners will be selected from among all eligible entrants within one week of the closing date for entries.
3.3 Winners will be notified via Facebook or Instagram, in particular by direct message or comment, and asked to contact Hochkar & Ötscher Tourismus GmbH within the specified timeframe.
3.4 In order to process the prize, personal data – in particular name, address, email address or other contact details required for the handover of the prize – may be requested. This information is used exclusively for the purpose of running the competition and handing over the prize.
3.5 If a winner does not get in touch within the specified time limit, or if the required details are not provided in full and truthfully, the claim to the prize shall lapse. In this case, the organiser is entitled to hold a replacement draw.
3.6 Only one prize may be won per participant, unless otherwise stated in the relevant competition post.
3.7 The prize is non-transferable. The prize may not be redeemed for cash, exchanged or paid out.
3.8 Should the specified prize be unavailable for reasons beyond the organiser’s control, the organiser is entitled to provide a suitable alternative prize.
4. Rights of use for submitted content
4.1 Where participants publish or submit their own content – in particular texts, photographs or videos – as part of a competition, they confirm that they hold the necessary rights to do so and that such publication or submission does not infringe the rights of any third party.
4.2 Participants grant Hochkar & Ötscher Tourismus GmbH a non-exclusive right of use, unlimited in time and place, to the content submitted or published as part of the competition, insofar as this is necessary for the organisation, documentation, promotion and follow-up reporting of the competition.
4.3 This right of use includes, in particular, use on the websites and social media channels of Hochkar & Ötscher Tourismus GmbH, as well as in other communication, press and advertising materials relating to the competition.
4.4 The organiser is entitled to make technical adjustments to submitted content, in particular to shorten, edit, store, archive or adapt it to the respective technical requirements of the platforms used, provided that this does not infringe upon the legitimate interests of the participants.
4.5 By accepting the prize, the winner consents to their name being published in connection with the competition, provided this is necessary for the purposes of communication relating to the competition.
5. Liability and Indemnity
5.1 Where participants use content – in particular photographs, videos or text – for the purpose of taking part in the competition, they guarantee that such content does not infringe applicable law or the rights of third parties.
5.2 Participants indemnify Hochkar & Ötscher Tourismus GmbH against all claims by third parties arising from any unlawful use or publication of the content they have provided. This also includes reasonable legal defence costs.
5.3 By taking part in the competition, participants indemnify Facebook, Instagram and Meta against any liability in connection with the competition.
6. Exclusion from the competition
6.1 Any breach of these terms and conditions entitles the organiser to exclude the participant in question from the competition.
6.2 This applies in particular to false information, the use of fake identities, or content that contravenes applicable law, the rights of third parties, platform guidelines or these terms and conditions.
6.3 Comments or content that is offensive, glorifies violence, is discriminatory, obscene, harassing, derogatory, unlawful or otherwise inappropriate may be deleted by the organiser.
6.4 If the excluded person is a winner who has already been drawn, the prize may be subsequently revoked. In this case, the organiser is entitled to conduct a replacement draw.
7. Early termination and amendments
The organiser reserves the right to terminate the competition early, in whole or in part, at any time and without notice, or to interrupt or amend its course, if, for technical, organisational or legal reasons, the proper conduct of the competition cannot be guaranteed.
This applies in particular in the event of manipulation, technical faults, platform failures, software or hardware errors, misuse, breaches of platform guidelines or for legal reasons.
8. Limitation of Liability
The organiser shall not be liable for technical faults, in particular for outages, delays or interruptions to data transmission, for faults in technical equipment or services, for incorrect content, loss or deletion of data, or for viruses or other technical problems beyond the organiser’s control.
Once the prize has been handed over or transferred, the organiser accepts no liability for damage, loss or other adverse effects, unless these were caused by the organiser through wilful misconduct or gross negligence.
The organiser’s liability is, to the extent permitted by law, limited to cases of wilful misconduct and gross negligence. Liability for simple negligence is excluded, provided that this is not precluded by mandatory statutory provisions.
9. Data Protection
The entity responsible for data processing in connection with the competition is:
Hochkar & Ötscher Tourismus GmbH
Göstling 46
3345 Göstling an der Ybbs
Austria
Email: info@hochkar.com
The organiser processes participants’ personal data exclusively in accordance with statutory provisions and only to the extent necessary for the conduct of the competition or where the data subject has given their consent.
In particular, the following data may be processed in connection with the competition:
- Name or social media username
- Comments or other actions taken as part of participation
- Contact details, in particular email address
- Address, where this is required for the delivery of the prize
- any content submitted, in particular texts, photos or videos
Data processing is carried out for the purpose of organising the prize draw, determining and notifying the winners, delivering the prize and, where applicable, exercising the rights of use granted in connection with the prize draw.
The legal basis for the processing is Article 6(1)(b) of the GDPR, insofar as the processing is necessary for the conduct of the competition. Where consent has been given, the legal basis is Article 6(1)(a) of the GDPR. Where processing is necessary to safeguard legitimate interests, in particular for documentation, legal defence or the prevention of misuse, the legal basis is Article 6(1)(f) of the GDPR.
Personal data will only be stored for as long as is necessary to conduct the prize draw or for as long as statutory retention, documentation or evidence obligations apply. Once the prize draw has concluded, the data will be deleted, provided there are no legal grounds for further storage.
Where necessary for the delivery of prizes, the names and addresses of the winners may be passed on to delivery service providers, in particular Österreichische Post AG or other delivery services.
In accordance with the relevant legal provisions, participants have the following rights in particular:
- Right of access under Article 15 of the GDPR
- Right to rectification pursuant to Article 16 of the GDPR
- Right to erasure pursuant to Article 17 of the GDPR
- Right to restriction of processing pursuant to Article 18 of the GDPR
- Right to data portability under Article 20 of the GDPR
- Right to object under Article 21 of the GDPR
- Right to withdraw consent with effect for the future
To exercise these rights, data subjects may contact info@hochkar.com at any time.
Furthermore, you have the right to lodge a complaint with the Austrian Data Protection Authority if you believe that the processing of personal data infringes the GDPR. Further information can be found at https://www.dsb.gv.at.
10. Final provisions
10.1 Should any provision of these Terms and Conditions of Participation be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
10.2 Legal recourse is excluded to the extent permitted by law.
10.3 A cash payout of the prize is expressly excluded.
10.4 The prize may not be transferred to other persons.
10.5 These Terms and Conditions are governed by Austrian law.
You can find our transport guidelines for the individual facilities here: